Sun, 03 February 2019
As part of its keenness to better serve all segments of society, including the deaf and those with hearing impairments, the Telecommunication Regulatory Authority (TRA), in cooperation with call centre service contractor Silah Gulf, has launched a video call service for its consumer call centre.
The new feature allows any android user to initiate a video call directly to TRA on 81188 to submit their complaints and enquiries.
The initiative comes in response to the message recently launched by Omar Farooq in social networking accounts “I am deaf”, which highlighted the challenges faced by the deaf and people with hearing impairments. It is also in response to a recent conference on accessibility for those with specific needs and the introduction of consumer rights under the TRA’s Consumer Protection Regulation.
Shaikh Nasser bin Mohamed Al Khalifa, the TRA’s acting director general, said the organisation takes its responsibility to special needs users seriously and will continue to improve services for them.