Leading With Care

by BTM

Thu, 02 July 2020

Leading With Care

Richard Raab, GM of the Four Seasons Hotel Bahrain Bay, updates us on the property’s virus fighting initiatives, apps and new services.

We have had the pleasure of continuing to welcome guests and their families to escape at our private island and beach – with utmost care. The health and safety of our guests, members and employees remains our top priority.

We are proud to collaborate with the renowned experts at Johns Hopkins Medicine International, leveraging their global expertise to validate our already stringent health and safety measures through our new Lead With Care programme – focused on providing care, confidence and comfort within the new COVID-19 environment, and beyond.

While face-to-face interactions may be more limited during stays, we will remain as connected as ever. With our award-winning #FSApp and Four Seasons Chat, guests will have direct access to our team in 100-plus different languages, from the comfort of their own device.

In addition to CUT by Wolfgang Puck’s successful food delivery services, Bay View has recently launched a new à la carte and set menu which are now available for take-away and home delivery. Bay View’s legendary afternoon tea experience may also be enjoyed from the comfort and privacy of your home, along with a number of Executive Pastry Chef Imad’s wonderful selections of cakes for those special celebrations and occasions.

Our Four Seasons culinary craftsmen and wellness experts are excited to unveil a number of brand-new specials and offers once our award-winning restaurants and The Spa are able to re-open. Summer holidays might mean a staycation or time spent at home for residents of Bahrain this year, which is why there’s been almost no better – or more necessary – moment to explore and enjoy what’s nearest to us, whether that’s a whole day of self-pampering or indulging in new signature menu items. We look forward to sharing more news with you!

While guests will see many of the enhanced Lead With Care procedures and standards being practised within all guest areas, equally stringent behind-the-scenes measures will also take place through heightened hygiene practices, employee training, additional food handling protocols and enhancements to ventilation systems and other back-of-house operations.

Each Four Seasons property has appointed a Hygiene Committee focused on implementing enhancements to already stringent procedures which include disinfecting rooms and suites with EPA-approved products, focussed re-training programmes for housekeeping teams on all cleaning protocols and more.

While this new Four Seasons experience may look different, we remain committed to upholding the same luxurious experience as our team continues to provide the same intuitive and personalised service for which we are known, ensuring that your visit or stay with us is second to none.