Thu, 02 July 2020
The Gulf Hotel’s Area General Manager, Fares Yactine, explains how his property is dealing with the coronavirus situation.
Have you had guests staying during the pandemic and, if yes, what measures have been taken to keep them and your staff safe?
We take the necessary safety measures and precautions to comply with the guidelines and protocols. The well-being of our team members and guests is our top priority, and we are committed to providing them with a safe, hospitable environment. Guest and staff temperatures are checked upon entering the hotel, face masks are essential at all times and social distancing is practised among team members and guests within the hotel. In housekeeping, we ensure that guest rooms and all public areas are cleaned and sanitised frequently, especially the high-touch surface areas. For guest safety and comfort, an Out of Service tent card is placed on certain tables in public areas to enforce the social distancing rules. And to limit the number of guests on each floor, we have introduced a ‘COVID-19 Out of Service’ door hanger in order to ensure social distancing and to limit the elevator use. Furthermore, the rooms are sanitised and kept sealed for two days after disinfection before a new guest is allowed to check-in.
Have you launched any new takeaway/delivery options in your restaurants or any other services?
The Gulf Hotel has, in many ways, been the go-to place for people in Bahrain for culinary cravings. During the pandemic, when most of our guests cannot visit our restaurants, we decided to reach out with a dedicated takeout and delivery menu from six of our award-winning restaurants – China Garden, Sato, Royal Thai, Margarita Mexicana, Takht Jamsheed and Fusions by Tala. For Fusions by Tala, guests have the option, on certain items, to have their order delivered as a cooked meal or for them to participate in an interactive cooking experience by finishing and plating the dish themselves at home through a short step-by-step video, which is sent to them.
How are you preparing for the re-opening of spa and restaurants?
Our Gulf Spa is ensuring that all areas such as reception, pantry, treatment and changing rooms, equipment and service areas are sanitised with a proper set-up, following the standard procedure. Before opening, an inspection will be carried out to make sure all areas are ready for business.
In anticipation of the re-opening of our restaurants, we are getting ready with what we can consider will be the new normal for dining-out standards. We have just completed compiling our digital menus which can be accessed via QR code placed on the dining tables, the table and seating plan will be limited based on social distancing norms and sanitisation frequency will be increased for our restaurants as per government regulations. At the same time, we are also in the process of investing time in our personnel to be in line with the new requirements and to prepare ourselves for the re-launch.
Have the staff received any specific training?
It is important for our hotel staff to remain educated on up-to-date information about the pandemic. They are trained about the ways to prevent the spread of infections, the mode of transmission, symptoms and how to report in case of a suspected or positive case.