Pasquale Baiguera, GM of Mövenpick Hotel Bahrain, explains how his property is responding to the COVID-19 situation.
During this difficult time of pandemic for everyone and all the hotels, we’re grateful to our loyal guests who have bestowed us with their trust and chosen to stay with us. We are also pleased to share that the new operational standards being implemented at Mövenpick Hotel Bahrain, and at Accor properties across the Middle East and Africa, were developed in partnership with hygiene solutions specialist Bureau Veritas, a world leader in testing, inspections and certification. Furthermore, a global partnership has been developed with global insurance giant AXA to provide guests with free medical support that includes consultations with medical professionals by phone or in the location where they are staying, that’s all under the ALLSAFE safety programme. At each touchpoint along the guest journey in our hotel, extensive measures are being taken to protect guests and team members, including:
Hands-on training for all employees, a dedicated on-property rollout committee and a formal audit programme, validated under the global ALLSAFE Cleanliness label, ensure initial and continued compliance.
- The appointment of specially trained ‘All Safe Officers’ to oversee all cleaning-related hotel operations, preventative measures and to handle guest enquiries.
- Free health virtual support with AXA.
- Physical distancing marks throughout the hotel and dining outlets.
- All our rooms and public spaces are sanitised and disinfected upon each guest stay by a certified company.
- Masks and gloves provided to guests and worn by all employees.
- Assisted contactless check-in and check-out.
- Virtual restaurant and in-room dining menus.
All our employees are fully trained and have received intensive safety and hygiene programmes. Moreover, we have organised several professional training sessions which have been conducted by medical team experts. Everybody in our team is responsible for ensuring the implementation of cleaning and hygiene protocols to the highest standards as well as assisting guests with any questions regarding our new procedures.
We launched our take-away food service in April and guests can order our delicious dishes daily. They are served in a disposable package and ensure the highest standards of safety.
While we are waiting for the new government instructions in regard to our dining outlets, we have already simulated different seating capacity lay outs according to the possible new safety measures and social distancing requirements. All our menus will be digital and guests can access them easily via their smart phones. All our dining outlets, rooms and public areas are disinfected repeatedly. We are also looking into upgrading the spa menu and implementing new hygiene safety measurements in the health club and recreation areas.
