The Telecommunication Regulatory Authority (TRA) has launched an integrated complaint and inquiry management system in order to maintain effective communication between TRA, consumers and telecommunications service providers.
The system includes a consumer portal where ccustomers can easily log in and submit details of their complaint and supporting documents. The system also provides faster options for registration via email (Gmail) or Facebook account, as all complaint and inquiry processes are managed through this portal besides the automised connection between TRA and the services providers.
TRA’s acting manager of Consumer Affairs, Amna Alghatam, said: “One of TRA’s priorities is to expand communications channels and enhance the quality of services provided to consumers. This new system is a translation of the TRA’s strategic objectives aimed at enabling consumers to continuously and effectively communicate with TRA.”
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