Hands Free Shopping

by BTM

Mon, 20 August 2018

Tried and tested by Apple Sharma

Last week Majid Al Futtaim launched a fantastic new Hands Free Shopping service (powered by Fetchr) for City Centre Bahrain visitors. It lets you drop off your shopping bags and have them delivered anywhere at your convenience – be it in the mall, to your car, hotel, or straight to your doorstep! So, this weekend when I was at the City Centre Bahrain mall lugging hoards of shopping around, I decided to give this service a try.

After my shopping spree, I went to one of the Hand Free collection desks to drop off my bags. There are three counters spread conveniently throughout the mall on the ground floor – behind the customer service desk in the central galleria by Starbucks; next to Furn Café, Westin Hotel entrance; and opposite the Carrefour entrance. I was greeted by a friendly Fetchr representative behind the counter who explained the procedure and asked me to fill out my details in order for him to register me in the system. He assured me that this was only required for the first time, after which I would just have to give my telephone number and my details would be in the system for all future reference. He put my shopping in a large Hands Free Shopping bag and sealed it in front of me for security reasons, again reassuring me that the bags would reach me in the same condition. He then handed me a card with a bar code, which I would have to give to the porter on the delivery of my packages. It took me about five minutes to do all of this and I was on my way to treat myself to a well-deserved coffee – shopping can be tiring, you know!

I had barely ordered my coffee when I received an SMS with my tracking number and a website link to the City Centre Bahrain website and the option to download the City Centre Bahrain mobile app. With a few quick clicks, I had the app on my phone and had scheduled the delivery at one of the locations in the mall, closest to my parking space. The app’s great – it’s easy to use and very straightforward. You can also use the Fetchr mobile app or, for the technologically challenged, call the Hands Free Shopping team on 77 388-827, 15 minutes before leaving the mall.

Within minutes I had received a call from the Hands Free Shopping team confirming delivery at my chosen location and the porter was waiting for me with all my shopping bags on a trolley and a big smile. He escorted me to my car and in true concierge style, loaded the car and bid me goodbye with a hope of seeing me again soon.

The service is completely free of charge for deliveries made inside the mall, to your car, or to hotels connected to the mall. Home delivery can also be done anywhere in Bahrain for BD3 for a same day delivery, and BD1.800 for next day delivery.

I would highly recommend it for parents strolling around the mall with little ones; shoppers looking for some relief; tourists who’d like to have their shopping delivered to their hotels; or those wanting to catch a movie or grab a bite to eat at the mall without the hassle of carrying shopping around.

I must say, I was thoroughly impressed with the service. From the time I dropped my bags to the delivery, everything went smoothly without a glitch. Shopping couldn’t get much easier!

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